My Cart

Terms and Conditions

These Terms and Conditions ("Agreement") are an agreement between Universal Traders, who owns and maintains the website - -  located at 294, Thambu Chetty Street, Mannady, George Town, Parrys, Chennai, Tamil Nadu, 600001, India ("we," "us," "our," or "Company"), and you ("User," "Customer," or "You"). This Agreement sets forth the general terms and conditions of your use of the website and any of its products or services (collectively, "Website" or "Services").

Please read these terms carefully before using our website or services. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Shipping Policy

1.1. Delivery Timeframes

  • We make every effort to ensure that your order is processed and dispatched in a timely manner.
  • Delivery times may vary depending on your location and the shipping option selected during the checkout process.
  • You will be provided with an estimated delivery timeframe when you place your order.

1.2. Shipping Providers

  • We use reputable shipping providers for our deliveries.
  • Your order will be shipped to the delivery address provided during the checkout process.

1.3. Shipping Charges

  • Shipping charges will be calculated based on your location and the weight/size of the items you purchase.
  • Shipping charges will be clearly displayed during the checkout process.

1.4. Order Tracking

  • Tracking information for your order will be provided to you after your order is dispatched.
  • You can use the tracking information to monitor the delivery status of your order.

2. Refund Policy

2.1. Eligibility

  • We want you to be satisfied with your purchase.
  • If you are not completely satisfied with your purchase, please contact us within [number of days] days from the date of purchase.

2.2. Refund Process

  • To initiate a refund, please contact our customer support team at [customer support email] or [customer support phone number].
  • You may be asked to provide specific information about your order and the reason for the refund request.
  • Once your refund request is received and approved, we will process the refund as soon as possible.

3. Cancellation Policy

3.1. Order Cancellation

  • If you decide to cancel your order, please contact us as soon as possible.
  • If your order has not been shipped, we will process the cancellation and issue a refund promptly.
  • If your order has already been shipped, you may need to follow our return and refund policy.

3.2. Return of Cancelled Orders

  • We will guide you through the return process for items in orders that have been canceled after shipping.

Please note that the specific details of our policies, including return procedures and timelines, may be subject to change. Therefore, we recommend visiting our website and reading our policies before making a purchase. If you have any questions or need further clarification regarding our terms and conditions, shipping policy, refund policy, or cancellation policy, please don't hesitate to contact us. Your satisfaction is important to us.